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                      About Us

 

 

 

 

 

 

 

 

 

 

 

 

 

  Jewelry, who can resist it?  I can't that's for sure.  I have loved the glitz and glamor of it as far back as I can remember.  Over the years my obsession turned to passion to create the type of pieces that just weren't available or were price prohibitive.

 

My heart is especially fond of creating jewelry that bonds families.  It is with this burning passion that I endeavor to put heart and warmth into every piece.  I will leave it up to you to let me know if I have succeeded. Sally aka Scarlet

 

Special Moments Jewelry is based on the belief that our customers' needs are of the utmost importance. We are  committed to meeting the need for affordable, beautiful and lasting jewelry. needs. As a result, a high percentage of our business is from repeat customers and referrals.

 

We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

 

Building Trust

I think it is very important that you know something about me personally to help build trust.  I have been an ebay seller for years.  My user name there is powrselr (Note spelling) powrselr.  I have a 100% feedback score.  I work very hard to communicate with my buyers so as to avoid issues.  Please check me out for yourself.  I will work hard to earn your trust with every transaction!  I promise!

 

Customer Service

We are here to help you!Shopping with us, - Special Moments Jewelry wants you to enjoy your experience while in our store, and all the way through the transaction process...right up to receiving your merchandise. We strive for the BEST of everything and only sell quality items! Our pledge to you is satisfaction. We are very much aware of the many choices you have on the net. You are to be just as pleased as we would like to be. Five Star service is put into everything we do. We check our email 2-3 times per day, Sunday through Friday. You should expect a delay or no response on Saturdays. Be assured that in the event of any issues which may arise, a quick and fair resolution is our promise.

 

Send email button Special Moments JewelryJust ask! We have established many regular accounts with  customers who either needed a larger size and/or specific item. It all began by asking. We look forward to hearing from you!

 

Purchases & Returns

Purchase with Confidence...Make your selections and let us do the rest!  Special Moments Jewelry offers "Combined Shipping Discount" rates for multiple purchases. The discount rate for combined shipping is typically the shipping cost for the item with the highest shipping rate and .25¢ for each additional item, (heavier items require more postage). The highest shipping rate (of all the combined items selected). Only items listed with Free Shipping are Free, and should still be paid with your other purchases with one payment. Unless your item is being custom made it will be mailed within two days after we receive payment or after your check clears the bank. We ship Monday through Friday - No Holidays or Weekends. We take great care in packaging your order, no breakage!  Most of our merchandise is New and Unused unless otherwise stated.

 

Shipping & Payments

Domestic:

Shipping within the USA only

Standard delivery times average 7 - 10 days depending on your location

Standard flat US Postal Service 1st Class Mail: Items cannot exceed a combined weight of 13 ounces. Packages which exceed the First Class weight limit will be shipped according to the fastest delivery time possible according to the package weight. Delivery Confirmation is provided at no additional cost.  INSURANCE: STRONGLY ADVISED IN THE EVENT OF A LOST, DAMAGED OR THEFT OF YOUR PACKAGE. If you want to insure your order, do so at the time of a request for a combined shipping discount invoice. USPS additional rate for a value of up to $50 the additional cost is $1.75 - up to $100 for $2.25 -and- $2.75 for $100-200 worth of coverage. Any future rate increases and/or other changes will be reflected in the "Shipping and Payments" tab at the top of this listing, and will be the final determining factor in calculating an invoice for the above services.

Payment Type:

 

Payment Methods  

PayPal is the quickest and most versatile way to complete a transaction. It's fast and easy to sign up too! You can pay via Postal Money Orders or Personal Check, too.

Make ONLY ONE PAYMENT for ALL purchases (including "free shipping" items), these requirements must be followed to receive the "Combined Shipping Discount" rate on non-free ship items. Please communicate via email any questions you might have regarding purchase(s), total, ship service and/or rates BEFORE paying, as refunds cost us both time and money.  Payment is expected at the time of purchase.

 

Returns and Refund Policy

We are happy to accommodate you with any item/s that do not please you. There are no Exchanges or Credits given...we don't believe in forcing you to buy again through this type of substitutions. Since a shipping service will already have been paid for, we apologize for not being able to refund the money used to ship your package. Although we strive for perfection, if a rare error does occur on our end, we will of course cover ALL costs involved to resolve.  We ask that you return the merchandise back in its original packaging postmarked within 7 days of receiving your package. Upon receiving your returned item/s we will send you a refund if it is in the same condition as it was when shipped.

 

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